Avaya Aura Communication Manager Administration and Call Center Elite Fast Track

New Age Technologies has been delivering Authorized Training since 1996. We offer Avaya’s full suite of authorized courses including courses pertaining to Aura Messaging, Aura Contact Center, Networking, IP Office Platform, Aura Communication Manager, and more. If you have any questions or can’t seem to find the Avaya class that you are interested in, contact one of our Avaya Training Specialists. Invest in your future today with Avaya training from New Age Technologies.

✉ Avaya Training Specialist | ☏ 502.909.0819

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COURSE INFORMATION

Avaya Aura Communication Manager Administration and Call Center Elite Fast Track Overview:

The Avaya Aura Communication Manager Administration and Call Center Elite Fast Track course combines the Avaya Aura Communication Manager Administration and the Avaya Aura Call Center Elite Implementation and Configuration courses. It is offered as a condensed, five-day fast track version of those two courses.

Who Should Attend:

• Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Communication Manager and Elite platforms

Avaya Aura Communication Manager Administration and Call Center Elite Fast Track Objectives:

After successfully completing this course, you will be able to:

• Basic features and functions
• Create a dial plan
• Set up Class of Service (CoS) and Class of Restrictions (COR)
• Administer endpoints
• Perform system maintenance
• Generate system reports
• Administer a call center using Avaya Aura Communication Manager

Avaya Aura Communication Manager Administration and Call Center Elite Fast Track Certifications:

This is a skills-based course designed to give you fundamental working knowledge of Avaya Aura Communication Manager and Call Center Elite daily administration. It may also be helpful to those on the following certification tracks:

• Avaya Certified Support Specialist (ACSS) – Avaya Aura Communication Manager and CM Messaging – Embedded
• Avaya Certified Support Specialist (ACSS) – Avaya Aura Call Center Elite

Avaya Aura Communication Manager Administration and Call Center Elite Fast Track Outline:

Communication Manager Administration:

• Module 1: Communication Manager System
• Communication Manager (CM)
• Hardware
• Duplication and Survivability
• Interfaces for Administration
• License Settings
• Module 2: Administering the Dial Plan
• Module 3: Basic and Group Features
• Feature Access Codes (FAC)
• Terminal Translation Initialization (TTI)
• Class of Service (COS)
• Console Permission
• Class of Restriction (COR)
• Bridged Appearance
• Hunt Group
• Coverage Path
• Call Pickup
• Module 4: Setting Up a DS1 Board (T1) in CM and Routing a Call through CM Using AAR Call Routing

Call Center Elite:

• Module 1: Call Center Components, Concepts, and Terms
• Module 2: Setting Up an Initial Call Center Configuration
• Adding a One-X Agent IP Soft Phone in CM
• Hunt Groups
• Agents
• Announcements
• Music Sources
• EAS, BSR, and Business Advocate
• VDNs and Vectors
• Module 3: Additional Call Center Capabilities
• Policy Routing Tables
• Percentage Allocation
• Service Hours Tables
• Vector Routing Tables
• Holiday Tables
• Variables in Vectors (VIV)
• Vector Events
• Building Call Flows
• BCMS and CMS

Average Salary for Skill: Avaya

Median Salary by Job – Skill: Avaya (United States)