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Administering Cisco Unified Communications Workspace Part 1 (ACUCW1)
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COURSE INFORMATION
Administering Cisco Unified Communications Workspace Part 1 (ACUCW1) Course Overview:
This exclusive course focuses on adding phones and users in an environment that is similar to what you will see in your own system, including:
- Cisco Unified Communications Manager (CUCM) v8, and v9 and v10.5
- Unity Connection v8, and v9 and v10.5
- Client devices
You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You’ll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v10.5
You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.
Who Should Attend:
- Administrators
- Engineers
- Network architects
- Integrators with overall responsibility for Cisco Collaboration
Administering Cisco Unified Communications Workspace Part 1 (ACUCW1) Course Objectives:
After completing this course, you will be able to:
- Basic CUCM architecture and terminology
- How the CUCM administrative and user GUIs work
- Device pools and other common elements of phone configuration
- Add and delete phones manually and using auto registration
- Use the BAT tool to add phones and users and to change configurations
- Add users, assign them capabilities, and associate them with phones
- Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
- Configure phones for Class of Service using the line/device approach
- The NANP
- Configure phones for voice mail
- Investigate CDR and billing using third-party systems
- Components of the Unity Connection systems and how they integrate into a unified messaging system
- Configure Cisco Unity Connection users
- Deploy and use the Cisco Jabber Client
Administering Cisco Unified Communications Workspace Part 1 (ACUCW1) Course Outline:
Module 1: Introduction to Cisco Unified Communications
- Understanding Components of Cisco Unified Communications Solutions
- Understanding the Characteristics of Cisco Unified Communications Solutions
Module 2: Understanding User Interfaces
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
Module 3: End User Configuration and Deployment
- Deploying Endpoints and End Users
- Understanding End-User Characteristics
- Understanding End-User Implementation
Module 4: Endpoint Configuration and Deployment
- Describing Dial Plan Components
- Implementing Endpoint Addressing
- Understanding Endpoint Characteristics
- Understanding Endpoint Implementation
Module 5: Call Flow Configuration and Deployment
- Understanding Call Flows and Call Legs
- Understanding Impact on Call Legs
- Implementing Calling Privileges
- Implementing Call Coverage
Module 6: Media Resource Configuration and Deployment
- Describing Media Resources
- Annunciators and MOH
- Describing Conference Devices
- Implementing Conference Bridges
Module 7: Cisco Unity Connection Mailboxes
- Understanding Cisco Unity Connection
- End User Voice Mailbox
Administering Cisco Unified Communications Workspace Part 1 (ACUCW1) Course Labs:
- Lab 1: Remote Lab Access
- Lab 2: Prime License Manager
- Lab 3: Services
- Lab 4: Admin Interfaces
- Lab 5: Disaster Recovery
- Lab 6: OS Admin
- Lab 7: Explore End User Interfaces
- Lab 8: User Management – Application Users
- Lab 9: User Management – BAT
- Lab 10: Implementing Endpoints
- Lab 11: Implementing Endpoints
- Lab 12: Basic Features
- Lab 13: More Telephony Features
- Lab 14: Call Flows in CUCME
- Lab 15: Troubleshooting
- Lab 16: Software Conference and MOH
- Lab 17: Softkeys and Do Not Disturb
- Lab 18: IM&P Configuration and Jabber
- Lab 19: Users and Mailboxes
- Lab 20: Cisco Personal Communications Assistant
- Lab 21: Cisco Unified Communications Manager Reports
- Lab 22: Real Time Monitoring Tool
