Loading Classes
El Capitan 101: OS X Support Essentials 10.11
- Apple
Certifications:
Apple Certified Support Professional (ACSP) 10.11
New Age Technologies has been delivering Authorized Training since 1996. We offer Apple’s full suite of authorized courses including courses pertaining to OS X Support, Final Cut Pro, Motion 5, Logic Pro, and more. If you have any questions or can’t seem to find the Apple class that you are interested in, contact one of our Apple Training Specialists. Invest in your future today with Apple training from New Age Technologies.
✉ Apple Training Specialists | ☏ 502.909.0819
Current Promotion
COURSE INFORMATION
NOTE: FOR ONLINE LIVE ATTENDEES – Each student will need to setup two (2) computers in order to take the class remotely. The first can be a PC, tablet or Mac capable of running Adobe Connect. The second computer must be a Mac running the latest version of OS X El Capitan. This setup will allow online students to view the presentation on one computer and do support exercises on the other one.
El Capitan 101: OS X Support Essentials 10.11 Course Overview:
El Capitan 101 OS X Support Essentials 10.11 is a three-day Apple Authorized course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.
This course includes authorized Apple Pro Training Series workbook.
Who Should Attend:
- Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
- Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X
El Capitan 101: OS X Support Essentials 10.11 Course Prerequisites:
Before attending this course, you must have the following:
- OS X knowledge and basic computer navigation skills
El Capitan 101: OS X Support Essentials 10.11 Course Objectives:
After successfully completing this course, you will understand:
- The OS X El Capitan troubleshooting process
- How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
- OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
- How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification
El Capitan 101: OS X Support Essentials 10.11 Course Outline:
Module 1: Installation and Configuration
- Install OS X El Capitan
- Setup and Configuration
- OS X Recovery
- OS X Software Updates
Module 2: User Accounts
- User Accounts
- User Home Folders
- System Security
- Keychain Management
Module 3: File Systems
- File Systems and Storage
- FileVault
- Permissions and Sharing
- File System Troubleshooting
Module 4: Data Management
- Hidden Items, Shortcuts, and File Archives
- System resources
- Metadata and Spotlight
- Time Machine
Module 5: Applications and Processes
- Application Installation
- Document Management
- Application Management and Troubleshooting
Module 6: Network Configuration
- Network Essentials
- Advanced Network Configuration
- Network Troubleshooting
Module 7: Network Services
- Network Services
- Host Sharing and Personal Firewall
Module 8: System Management
- Peripherals and Drivers
- Print and Scan
- System Troubleshooting
