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Administering Cisco UCM and Unity Connection (ACUCMWAUC)
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COURSE INFORMATION
Administering Cisco UCM and Unity Connection Course Overview:
The Administering Cisco UCM and Unity Connection Course course combines the Administering Cisco Unified Communications Manager (ACUCM) and Administering Cisco Unity Connection (AUC) courses into one. Details of both are below…
Administering Cisco Unified Communications Manager (ACUCM):
This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This course begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of the following system concepts:
- Clustering
- Creation of phones and users
- Route plans
- Digit manipulation
- Media resources
- Phone features
The ACUCM course does not cover the following:
- Issues of initial deployment
- New cluster deployment or international deployments
- Issues with the underlying network that involve:
- Routers
- Switches
- Cisco IOS software configuration
Administering Cisco Unity Connection (AUC):
This course describes the Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing you with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.
Who Should Attend:
- Phone network administrators, Data system administrators, Entry-level network engineers, Administrators, IT support personnel, and Helpdesk support staff
- Learners looking to gain a technical overview of Cisco Unified Communications Manager
- Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
- Introduction to Cisco Unity Connection for Network Engineering Staff Personnel
Administering Cisco UCM and Unity Connection Course Prerequisites:
Before attending this course, you must have the following:
- Basic knowledge of IP and networking or voice networks is suggested, but not required
- Basic knowledge of the Windows desktop environment
- Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
- Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
- Basic understanding of Cisco Unified Communications Manager
Administering Cisco UCM and Unity Connection Course Objectives:
After completing this course, you will be able to:
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
- Describe the components that are required for user call processing by Cisco Unity Connection
- Implement the various features and options that are available to users in Cisco Unity Connection
- Use the various applications, tools, and reports that are available in Cisco Unity Connection
Administering Cisco UCM and Unity Connection Course Outline:
Administering Cisco Unified Communications Manager (ACUCM) Outline:
Module 1: Introduction to IP Telephony
- Exploring IP Telephony
- Describing Deployment Models
- Understanding Advanced Multisite Features
Module 2: Defining the Basic Configuration
- Logging In to Cisco Unified Communications Manager
- Examining Basic Server Configuration
- Describing Multilevel Administration
- Configuring DRS Backup and Restore Procedures
- Module 2 Labs:
- Lab 1: Performing General Administration
- Lab 2: Configuring Basic Settings
- Lab 3: Backing Up and Restoring a Publisher
Module 3: User Administration
- Understanding User Configuration
- Using the User Web Pages
- Module 3 Lab: Creating and Associating Users
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
- Configuring System Parameters
- Supporting Cisco Unified IP Phones
- Exploring Phone Registration and IP Phone Communications
- Utilizing the Bulk Administration Tool (BAT)
- Module 4 Labs:
- Lab 1: Configuring the System to Support Cisco IP Phones
- Lab 2: Using the Cisco Unified Communication Manager BAT
Module 5: Basic Route Plan Configuration
- Implementing Dial Plan Connectivity
- Creating Route Plans
- Module 5 Labs:
- Lab 1: Configuring Basic Dial Plan Elements
- Lab 2: Configuring Complex Dial Plan Elements
- Lab 3: Implementing Calling Privileges and Restrictions
Module 6: Route Filters and Digit Manipulation
- Configuring Translation Patterns and Route Filters
- Implementing Digit Manipulation
Module 7: Class of Control
- Defining Class of Control
- Using Class of Control Features
Module 8: Understanding Media Resources
- Defining Media Resources
- Exploring Media Resource Management
- Module 8 Lab: Configuring Media Resources
Module 9: Features and Services
- Describing Basic Features
- Exploring Hunt Groups
- Describing Phone Services
- Module 9 Labs:
- Lab 1: Configuring User Features
- Lab 2: Configuring Hunt Groups and Call Coverage
Administering Unity Connection (AUC) Outline:
Module 1: Introduction to Cisco Unity Connection
- Overview of Cisco Unity Connection
- Navigating Cisco Unity Connection
- Understanding Call Handlers, Users, and Call Flow
- Module 1 Labs:
- Lab 1: Verifying Connectivity and Call Flow
- Lab 2: Verifying and Configuring Call Handlers
- Lab 3: Working with Users and Extensions in Voice Mail
Module 2: Configuration of Users and Contacts
- Explaining Users and Contacts
- Managing Multiple Users
- Module 2 Labs:
- Lab 1: Preparing to Configure Users and Contacts
- Lab 2: Managing Users and Contacts
- Lab 3: Managing Multiple Users
Module 3: Implementation of Features
- Implementing the Dial Plan
- Understanding User Features
- Accessing Voice Messaging and User Features
- Managing Distribution Lists
- Module 3 Labs:
- Lab 1: Implementing the Dial Plan
- Lab 2: Understanding User Features
- Lab 3: Implementing Integrated Messaging and User Features
Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
- Designing an Audiotext Application
- Using Cisco Unity Connection Tools and Reports
- Using the DRS
- Module 4 Labs:
- Lab 1: Implementing an Audiotext Application
- Lab 2: Using Cisco Unity Connection Tools and Reports
BONUS MODULE: Cisco Unified Communications Solutions Maintenance
- Understanding Cisco Unified Communications Manager Reports:
- Generating Reports on Cisco Unified Communications Manager
- Analyzing Generated Reports
- Understanding the Call Detail Record Analysis and Reporting Tool (CAR):
- Cisco Unified Communications Manager CAR Tool Overview
- CDR Management and System Settings
- Generating CDR Reports
- Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT):
- Cisco Unified RTMT Overview
- Monitoring the System with Cisco Unified RTMT
- Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT
- Module Labs:
-
Lab 1: Generating Cisco Unified Communications Manager Reports
Lab 2: Generating Cisco Unified Communications Manager CAR Tool Reports
Lab 3: Monitoring the System with Cisco Unified RTMT
