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Avaya Aura Communication Manager Administration (5U00051)
- Avaya
Certifications:
ACSS - Avaya Aura Call Center Elite - ACSS - Avaya Aura Communication Manager and CM Messaging - Embedded
New Age Technologies has been delivering Authorized Training since 1996. We offer Avaya’s full suite of authorized courses including courses pertaining to Aura Messaging, Aura Contact Center, Networking, IP Office, Aura Communication Manager, and more. If you have any questions or can’t seem to find the Avaya class that you are interested in, contact one of our Avaya Training Specialists. Invest in your future today with Avaya training from New Age Technologies.
✉ Avaya Training Specialist | ☏ 502.909.0819
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COURSE INFORMATION
Avaya Aura Communication Manager Administration (5U00051) Course Overview:
In the Avaya Aura Communication Manager Administration course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.
Who Should Attend:
- Avaya employees, partners, and customers responsible for software configuration of the Avaya Communication Manager
Avaya Aura Communication Manager Administration (5U00051) Course Prerequisites:
Before attending this course, you must have attended the following:
- Avaya Aura Communication Manager Fundamentals (ATI01672VEN)
Avaya Aura Communication Manager Administration (5U00051) Course Objectives:
After successfully completing this course, you will learn:
- Avaya configuration and solutions with Avaya Aura
- Hardware components
- System duplication and backup options
- Types of telephones
- Important boards and media modules
- Use Avaya Site Administration to manage:
- Dial plan and feature access codes
- Analog and digital stations
- IP stations
- Call park, bridged call appearance, and other basic features
- COS and COR
- Abbreviated dialing
- Call forwarding
- Call coverage
Avaya Aura Communication Manager Administration (5U00051) Course Certifications:
- Avaya Certified Support Specialist (ACSS) – Avaya Aura Communication Manager and CM Messaging – Embedded
- Avaya Certified Support Specialist (ACSS) – Avaya Aura Call Center Elite
Avaya Aura Communication Manager Administration (5U00051) Course Outline:
Module 1: Communication Manager System
- Communication Manager (CM)
- Hardware
- Duplication and survivability
- Interfaces for administration
- System Management Interface (SMI)
- License settings in the lab
Module 2. Administration of CM
- System Access Terminal (SAT) command structure
- Determine CM software release
- Capacity limits of license
Module 3. Managing Endpoints
- Endpoints
- Adding digital and analog endpoints
- Adding IP endpoints (H.323 and SIP)
Module 4. Basic Features
- Feature Access Code (FAC) list
- Terminal Translation Initialization (TTI)
- Class of Service (COS)
- Console permissions
- Class of Restriction (COR)
Module 5. Enhanced Features
- Call park
- Station Lock
Module 6. Group Features
- Call Pickup
Module 7. Maintenance/Security
- Alarms and errors
- Reset Levels
- Maintenance commands
- Security
Module 8. System Status and Reports
- Real-time monitoring
- Reports
Module 9: System and Session Manager Configuration for SIP Clients
Avaya Aura Communication Manager Administration (5U00051) Course Labs:
- Lab 1: Avaya Site Administration – ASA
- Lab 2: PuTTY
- Lab 3: Authentication, Authorizations, and Accounting (AAA) Services
- Lab 4: Dial Plan
- Lab 5: IP Telephones
- Lab 6: Personal Station Access (PSA)
- Lab 7: Copy, Alias, and Delete
- Lab 8: Hold/Transfer Calls
- Lab 9: Conference
- Lab 10: Automatic Callback
- Lab 11: Call Forwarding
- Lab 12: Priority Calling
- Lab 13: Calling Permissions
- Lab 14: Service Observing
- Lab 15: Bridged Call Appearance
- Lab 16: Team Button
- Lab 17: Meet me Conference
- Lab 18: Hunt Group
- Lab 19: Call Coverage
- Lab 20: Abbreviated Dialing
- Lab 21: ISDN, H.323, and SIP Trunk Configuration
- Lab 22: ARS, AAR, and UDP Call Routing
- Lab 23: Back Up (CM translations)
- Lab 24: System Manager and Session Manager Configuration
