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Avaya Aura Communication Manager Administration, Maintenance, and Troubleshooting Fast Track
- Avaya
Certifications:
ACSS - Avaya Aura Call Center Elite - ACSS - Avaya Aura Communication Manager and CM Messaging - Embedded
New Age Technologies has been delivering Authorized Training since 1996. We offer Avaya’s full suite of authorized courses including courses pertaining to Aura Messaging, Aura Contact Center, Networking, IP Office Platform, Avaya Aura Communication Manager, and more. If you have any questions or can’t seem to find the Avaya class that you are interested in, contact one of our Avaya Training Specialists. Invest in your future today with Avaya training from New Age Technologies.
✉ Avaya Training Specialist | ☏ 502.909.0819
Current Promotion
COURSE INFORMATION
Avaya Aura Communication Manager Administration, Maintenance, and Troubleshooting Fast Track Course Overview:
The Avaya Aura Communication Manager Administration, Maintenance, and Troubleshooting Fast Track course is a fast-paced, extensive combination of the Avaya Aura Communication Manager Administration and the Avaya Aura Communication Manager Maintenance and Troubleshooting courses. It is offered as a condensed, five-day fast track version of those two courses.
Who Should Attend:
- Avaya employees, partners, and customers responsible for software configuration of Avaya Communication Manager as well as its maintenance and troubleshooting
Avaya Aura Communication Manager Administration, Maintenance, and Troubleshooting Fast Track Course Objectives:
After successfully completing this course, you will be to:
- Perform Communication Manager (CM) administration tasks
- Basic features and functions
- Create a dial plan
- Set up class of service (COS) and class of restrictions (COR)
- Administer endpoints
- Perform system maintenance
- Generate system reports
- Troubleshooting and maintenance for Avaya Aura Communication Manager
- Maintain Communication Manager firmware, software, and service packs
- Manage the backup and restore functions
- Diagnose and troubleshoot hardware faults, software alarms, and events
Avaya Aura Communication Manager Administration, Maintenance, and Troubleshooting Fast Track Course Certifications:
This is a skills-based course designed to give you fundamental working knowledge of the Avaya Aura Communication Manager daily administration and maintenance. It may also be helpful to those on the following certification tracks:
- Avaya Certified Support Specialist (ACSS) – Avaya Aura Communication Manager and CM Messaging – Embedded
- Avaya Certified Support Specialist (ACSS) – Avaya Aura Call Center Elite
Avaya Aura Communication Manager Administration, Maintenance, and Troubleshooting Fast Track Course Outline:
Communication Manager Administration:
- Module 1: CM System/Servers and Platforms
- Module 2: Administration of CM
- Module 3: Managing Endpoints
- Module 4: Basic Features
- Module 5: Enhanced Features
- Module 6: Group Features
- Module 7: Maintenance and Security
- Module 8: Back Up and Restore Data Sets
Communication Manager Maintenance and Troubleshooting:
- Module 1: CM Internal Architecture
- Module 2: CM and CMM Locations
- Module 3: CM IMS Behavior
- Module 4: Call Processing Architecture
- Module 5: H.323 and Network Regions
- Module 6: CM Trunk Architecture
- Module 7: Best Practices on Tech Support
- Module 8: CM Common Issues
- Module 9: CM Alarms, Events, and Errors
- Module 10: Logs
- Module 11: Multimedia Network Troubleshooting
- Module 12: MultiVLAN Environments
- Module 13: Packet Analyzer
- Module 14: Survivability Server Troubleshooting Techniques
- Module 15: Utility Services and Alternatives
- Module 16: CM Server Upgrades and Updates
- Module 17: CM Gateways and Module Upgrades
- Module 18: IP Phone Upgrades
- Module 19: System Platform Backup/Restore
- Module 20: CMM Internal Architecture
- Module 21: CMM Desktop Messaging
- Module 22: CMM Access and Enable
- Module 23: CMM Accounts and Privileges
- Module 24: CMM Subscribers and Permissions
- Module 25: CMM Parameters
- Module 26: CMM Automated Attendant
- Module 27: CMM Fax and Messaging
- Module 28: CMM Reports and Security
- Module 29: CMM Backup and Restores
Avaya Aura Communication Manager Administration, Maintenance, and Troubleshooting Fast Track Course Labs:
Communication Manager Administration:
- Lab 1: CM System Interfaces (ASA, Putty, and SMI)
- Lab 2: AAA Services
- Lab 3: Dial Plan/FAC
- Lab 4: Endpoints and Station User Admin
- Lab 5: Copy/Alias/Remove Stations
- Lab 6: Hold/Transfer/Conference
- Lab 7: Call Forwarding and Priority Calling
- Lab 8: Calling Permissions
- Lab 9: Service Observing
- Lab 10: Bridged Call Appearance
- Lab 11: Meet Me Conference
- Lab 12: Hunt Group/Call Coverage
- Lab 13: ISDN and H.323 to Trunk Configuration
- Lab 14: ARS/AAR and UDP Call Routing
Communication Manager Maintenance and Troubleshooting:
- Lab 1: H.323 and Network Regions
- Lab 2: CM Trunk Architecture
- Lab 3: CM Common Issues
- Lab 4: CM Alarms, Events, and Errors
- Lab 5: Survivability Server Troubleshooting Techniques
- Lab 6: CM Restoring Data Sets and Backups
- Lab 7: CMM Access and Enable
- Lab 8: CMM Subscribers and Permissions
- Lab 9: CMM Parameters
- Lab 10: CMM Reports
- Lab 11: CMM Backup and Restore
