Avaya Aura Contact Center Multimedia Implementation (3607)

New Age Technologies has been delivering Authorized Training since 1996. We offer Avaya’s full suite of authorized courses including courses pertaining to Aura Contact Center Multimedia, Messaging, Networking, IP Office, Unified Communications, and more. If you have any questions or can’t seem to find the Avaya class that you are interested in, contact one of our Avaya Training Specialists. Invest in your future today with Avaya training from New Age Technologies.

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COURSE INFORMATION

Avaya Aura Contact Center Multimedia Implementation (3607) Course Overview:

This course covers the implementation of Avaya Aura Contact Center Multimedia.

You will install and configure Contact Center Multimedia on a preconfigured Windows 2008 server. You will configure multimedia e-mail routing using Contact Center Manager Administration (including scripting) and Contact Center Multimedia tools. You will use the Outbound Campaign Management Tool to implement agent scripts (the outbound campaign interface) and enable outbound capabilities using Contact Center Manager Administration. You will also use Avaya Aura Agent Desktop to accept and respond to e-mail and outbound contacts. You will get an overview of Avaya Aura Web Communication Software Development Kit, the Reference Implementation, and its capabilities.

You will use Real-Time Reporting and Historical Reporting to monitor multimedia transactions handled by contact center agents and identify system errors using Contact Center Multimedia logging tools.

Who Should Attend:

Personnel who install, configure, administer, and maintain Contact Center Multimedia in an established Avaya Aura Contact Center environment

Avaya Aura Contact Center Multimedia Implementation (3607) Course Prerequisites:

Before attending this course, you must have the following:

Quick SIP (ATC01270WEN)
3615W Configure Avaya Communication Server 1000 for Avaya Aura Contact Center
3616W Configure Avaya Aura for Midsize Enterprises for Avaya Aura Contact Center
Microsoft Windows Server installation, configuration, and administration knowledge and skills
Ability to:

Configure and troubleshoot PCs and components of TCP/IP
Diagnose and isolate faults in LAN cabling and connectors
Use maintenance tools and software loads to to determine and correct equipment failures

Familiarity with Microsoft Windows servers, Windows XP Professional, Windows Vista, and Windows 7
Attended Avaya Aura Contact Center – Installation and Commissioning
Attended Avaya Aura Contact Center Administration

Avaya Aura Contact Center Multimedia Implementation (3607) Course Objectives:

After successfully completing this course, you will be able to:

Avaya Aura Contact Center and the components and operation of the Communication Control Toolkit
Contact Center Multimedia Architecture, its features, and functionality
Install Contact Center Multimedia in an established Avaya Aura Contact Center environment in accordance with customer requirements
Configure Contact Center Multimedia in an established AACC environment
Install and use Avaya Aura Agent Desktop with e-mail and outbound contacts
Configure Contact Center Multimedia for outbound contacts
Configure Contact Center Multimedia for e-mail contacts
Multimedia Web Communications and its configuration
Contact Center Multimedia general administration
Monitor Contact Center Multimedia contacts
Maintain Contact Center Multimedia