Administering Cisco Unified Communications Workspace Part 2 (ACUCW2)

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COURSE INFORMATION

Administering Cisco Unified Communications Workspace Part 2 (ACUCW2) Course Overview:

The Administering Cisco Unified Communications Workspace Part 2 hands-on course builds on the foundation provided by ACUCW1 and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v10. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites.

After learning how to configure the system, you’ll discover how native presence and instant messaging and presence can enhance collaboration. You’ll deploy a client services framework client, Jabber, and explore the challenges that are presented by the North American Numbering Plan (NANP).

You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists, call park options, and configure IP phone services.

Who Should Attend:

• Administrators who need a more comprehensive understanding of the Cisco UC infrastructure
• Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks

Administering Cisco Unified Communications Workspace Part 2 (ACUCW2) Course Prerequisites:

Before attending this course, you must have the following:

• Attended Administering Cisco Unified Communications Workspace Part 1 (ACUCW1)
• Attended Implementing Cisco IP Telephony & Video Part 1 v1.0 (CIPTV1)

Administering Cisco Unified Communications Workspace Part 2 (ACUCW2) Course Outline:

Module 1: Cisco Unified Communications Manager Introduction

• Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
• Performing Initial Cisco Unified Communications Manager Configuration
• Deploying Endpoints and End Users

Module 2: CUCM Dial Plan and Calling Privileges

• Dial Plan Components
• Identifying Issues in a Multisite Implementation
• Identifying Multisite Deployment Solutions
• Implementing Calling Privileges
• Implementing Gateway Selection and PSTN Access Features

Module 3: Bandwidth Management and Call Admission Control

• Managing Bandwidth
• Implementing Call Admission Control

Module 4: Implementation of Features and Applications for Multisite Deployments

• Implementing Device Mobility
• Implementing Cisco Extension Mobility
• Implementing Cisco Unified Mobility

Module 5: Cisco Native Presence

• Cisco Unified Communications Manager Native Presence

Module 6: Cisco Unified Communications Manager IM&P

• Cisco Unified Communications Manager IM and Presence Service
• Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Implementing Call Coverage

• Implementing Call Coverage in Cisco Unified Communications Manager

Module 8: Cisco IP Phone Services

• Deploying IP Phone Services

Administering Cisco Unified Communications Workspace Part 2 (ACUCW2) Course Labs:

• Lab 1: Remote Lab Access (CICD or CIPTV1)
• Lab 2: Prime License Manager (CIPTV1)
• Lab 3: Services Activation (CIPTV1)
• Lab 4: Disaster Recovery (CIPTV1)
• Lab 5: Servers and Groups (CIPTV1)
• Lab 6: NTP and Date/Time Groups (CIPTV1)
• Lab 7: Region Configuration (CIPTV1)
• Lab 9: Device Pool Configuration (CIPTV1)
• Lab 10: DHCP Configuration (CIPTV1)
• Lab 11: LDAP Integration (CIPTV1)
• Lab 12: Implement Endpoints (ACUCW1v10)
• Lab 13: SIP Trunk to PSTN (ACUCW2v8)
• Lab 14: Calling Search Space and Partition Configuration (CIPTV1)
• Lab 15: Route Group Configuration (CIPTV1)
• Lab 16: Route List Configuration (CIPTV1)
• Lab 17: Route Patterns Configuration (CIPTV1)
• Lab 18: Client Matter Code Configuration (CIPTV1)
• Lab 19: Forced Authorization Code Configuration (CIPTV1)
• Lab 20: Locations Configuration (CIPTV1)
• Lab 21: Bandwidth Management (CIPTV2)
• Lab 22: Enhanced Locations (CIPTV2)
• Lab 23: Device Mobility (CIPTV2)
• Lab 24: Extension Mobility (CIPTV2)
• Lab 25: Unified Mobility (CIPTV2)
• Lab 26: Presence Redundancy Groups (CIPTV1)
• Lab 27: BLF Presence Group Configuration (CIPTV1)
• Lab 28: Presence within the Cluster (ACUCW2v8)
• Lab 29: Instant Messaging and Presence and Jabber (CICD)
• Lab 30: Call Hunting Configuration (CIPTV1)
• Lab 31: Call Park Configuration (CIPTV1)
• Lab 32: Directed Call Park Configuration (CIPTV1)
• Lab 33: Call Pickup Configuration (CIPTV1)
• Lab 34: Configure IP Phone Services (CIPTV1Lab43Task8)

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