Avaya Aura Call Center Elite Implementation and Configuration (5C00091)

Avaya
Certifications: ACSS - Avaya Aura Call Center Elite

New Age Technologies has been delivering Authorized Training since 1996. We offer Avaya’s full suite of authorized courses including courses pertaining to Aura Call Center, Messaging, Networking, IP Office, Unified Communications, and more. If you have any questions or can’t seem to find the Avaya class that you are interested in, contact one of our Avaya Training Specialists. Invest in your future today with Avaya training from New Age Technologies.

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COURSE INFORMATION

Course Overview:

In the Avaya Aura Call Center Elite Implementation and Configuration hands-on course, you will learn to administer a call center using the Avaya Aura Communication Manager.

Who Should Attend:

Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform

Course Prerequisites:

Before attending this course, you must have attended the following:

Avaya Aura Communication Manager Administration

Course Objectives:

After successfully completing this course, you will be able to:

Call center components, concepts, and terms
Perform an initial call center configuration
Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
Create and test call vectors
Avaya’s call center applications used with Avaya Aura Call Center Elite