Avaya Aura Contact Center – Installation and Commissioning (3608)

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COURSE INFORMATION

Avaya Aura Contact Center – Installation and Commissioning (3608) Course Overview:

This course is designed for personnel responsible for installing and configuring Avaya Aura Contact Center in a SIP environment. In the course, you will perform pre-installation tasks and install a Voice and Multimedia Contact Server for a SIP-enabled Avaya Aura Unified Communications platform. You will perform commissioning tasks on the Contact Center Manager Server, Contact Center Manager Administration, Communication Control Toolkit, and Avaya Aura Agent Desktop components. You will also install and configure Avaya Media Server, Orchestration Designer, Agent Desktop Displays, and user client software. You will perform system backup and restore and implement the High Availability feature.

Who Should Attend:

Personnel who install and configure the Avaya Aura Contact Center software, including Contact Center Manager Server, Contact Center Manager Administration, and Communication Control Toolkit in either a SIP or AML environment

Avaya Aura Contact Center – Installation and Commissioning (3608) Course Objectives:

After successfully completing this course, you will be able to:

Avaya Aura Contact Center in a SIP enabled contact center
Perform pre-installation tasks on the PVI server to prepare the server for Avaya Aura Contact Center installation
Install the Avaya Aura Contact Center application software on the PVI server
Perform Contact Center Manager Administration commissioning tasks
Perform Communication Control Toolkit and Avaya Aura Agent Desktop commissioning tasks
Configure the Avaya Aura Contact Center for a basic contact center call using Orchestration Designer
Perform Avaya Media Server commissioning tasks
Perform client commissioning tasks
Configure additional Contact Center Manager Administration resources
Perform database backup and restoration tasks
Avaya Aura Contact Center high availability
Perform Contact Center Manager Administration replication tasks
Install the Avaya Aura Contact Center Standby Server on a PVI server
Install and configure of Avaya Media Server software on a Linux server
Configure and test Avaya Aura Contact Center high availability

Avaya Aura Contact Center – Installation and Commissioning (3608) Course Outline:

Module 1: AACC SIP-Enabled Contact Center Overview
Module 2: Installing the Contact Center Manager Server
Module 3: Adding and Configuring Contact Center Manager Administration
Module 4: Installing and Commissioning Communication Control Toolkit Software and Avaya Aura Agent Desktop
Module 5: Configuring AACC for Basic Call, including OD Overview
Module 6: Configuring the Avaya Media Server
Module 7: Installing and Configuring Client Software
Module 8: Configuring CCMA Resources and Agent Greeting
Module 9: Performing a Migration
Module 10: Backing Up and Restoring Data
Module 11: AACC High Availability