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CRM Interaction Center WebClient (CR410)

        Quantity

        $1,895.00

        New Age Technologies has been delivering Authorized Training since 1996. We offer SAP’s full suite of authorized courses including courses pertaining to CRM Interaction Center, Supply Chain Management (SCM), Enterprise Resource Planning (ERP), BusinessObjects, Product Lifecycle Management (PLM), and more. If you have any questions or can’t seem to find the SAP class that you are interested in, contact one of our SAP Training Specialists. Invest in your future today with SAP training from New Age Technologies.

        ✉ SAP Training Specialists | ☏ 502.909.0819

        Current Promotion

        • ENTER CODE "SAP5" @ CHECKOUT & RECEIVE 5% OFF OR REQUEST GIFT CARD EQUIVALENT
        Private IT Training

        COURSE INFORMATION

        CRM Interaction Center WebClient (CR410) Course Overview:

        In the CRM Interaction Center WebClient (CR410) course, you will get to know Interaction Center WebClient (IC WebClient) specific processes as well as IC WebClient specific functions and corresponding customizing settings.

        Note: Course Based on Software Release – SAP CRM 7.0 EHP3 and SAP ERP Central Component 6.0 EHP7

        CRM Interaction Center WebClient (CR410) Course Prerequisites:

        Before attending this course, you must have the following:

        • Attended SAPCRM – Overview of the SAP CRM solution
        • Attended CR580 – SAP CRM User Interface
        • Knowledge of SAP CRM processes
        • Recommend attending CR100 – SAP CRM Customizing Fundamentals

        CRM Interaction Center WebClient (CR410) Course Outline:

        • Module 1: IC Agent functions
        • Module 2: IC Marketing and Sales
        • Module 3: IC Service
        • Module 4: IC Web Client Functions and Profiles
        • Module 5: Communication Architecture
        • Module 6: Agent Inbox
        • Module 7: Rule Modeler
        • Module 8: Category Modeler
        • Module 9: IC Manager functions

        Average Salary for Skill: SAP Customer Relationship Management (SAP CRM)

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