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E2E Root Cause Analysis (E2E100)
New Age Technologies has been delivering Authorized Training since 1996. We offer SAP’s full suite of authorized courses including courses pertaining to E2E Root Cause Analysis, Supply Chain Management (SCM), Enterprise Resource Planning (ERP), BusinessObjects, Product Lifecycle Management (PLM), and more. If you have any questions or can’t seem to find the SAP class that you are interested in, contact one of our SAP Training Specialists. Invest in your future today with SAP training from New Age Technologies.
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COURSE INFORMATION
E2E Root Cause Analysis (E2E100) Course Overview:
Performing root cause analysis is a key requirement for efficient support of IT solutions and a superior method for resolving problems in a heterogeneous IT landscape quickly and permanently. Customers apply it to determine and eliminate the root cause of a problem rather than waste any time or effort on the many effects the problem may cause. With its end-to-end support for solution operations, SAP introduces standards for solution operations, including root cause analysis that can be applied across various support levels with the same set of standard tools. By leveraging the training SAP provides for end-to-end solution operations support, customers are able to resolve problems faster, the availability of their IT solutions goes up, and the amount of work involved for their IT organization goes down, all of which results in lower cost of ownership.
Note: Course Based on Software Release – SAP Solution Manager 7.1 SP12
Who Should Attend:
- Solution Architects
- Application Management Team, especially team responsible to establish and execute cross component problem analysis and resolution
- Service and Support Consultants
- SAP NetWeaver Operations Team
- Technical Consultants
E2E Root Cause Analysis (E2E100) Course Prerequisites:
Before attending this course, you must have the following:
- SAP AS architecture
- Basic knowledge of SAP Solution Manager
E2E Root Cause Analysis (E2E100) Course Goals:
- The course provides a foundational understanding of the concepts of E2E Root Cause Analysis. Participants will learn how to determine and eliminate the root cause of a problem by using the E2E cross component and component specific tools in SAP Solution Manager Diagnostics.
- Participants will learn:
- how to use SAP Solution Manager and it‘s diagnostics functionality
- how to identify issues proactively and correct them as best- possible
- to implement SAP Standards for solution operations
- to detect bottle necks on their IT server
- to stabilize their solution landscape
E2E Root Cause Analysis (E2E100) Course Content:
- Introduction
- Explain the SAP standards related to end-to-end diagnostics, including incident management and end-to-end root cause analysis
- Explain the incident management workflow
- Explain the role of SAP Solution Manager in managing incidents across all business units in the SAP support network
- Explain the scope of end-to-end root cause analysis
- End-to-End Change Diagnostics
- Check the current information on software components and their versions
- Look up recent changes in customer solutions, including technical configuration, business configuration, content and coding
- Compare technical configuration between landscapes
- End-to-End Workload Analysis
- Analyze performance bottleneck using End-to-End Workload Analysis
- Analyze operating system resources
- Analyze Java Memory Problems
- Analyze a performance issue on a Java based system
- Perform Workload Analysis on an ABAP based system
- End-to-End Trace Analysis
- Perform an End-to-End trace to isolate a performance problem or error
- Trace a client-side application with BMC Appsight
- Trace an application on AS Java and CA Introscope Transaction Tracer
- Trace an application on AS ABAP with SQL Trace (ST05) and Single Trace (ST12)
- End-to-End Exception Analysis
- Perform an End-to-End exception analysis in SAP Solution Manager
- Analyze logs in ABAP and non-ABAP environments
- Analyze dumps in ABAP and Java environments
- Use Exception Management Cockpit for analyzing single-and multi-step executions
- Application and Data Inconsistency Analysis
- Explain the procedure for data inconsistency analysis
- Perform Transactional Correctness Analysis
- Use common tools to detect and resolve data inconsistencies
