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IP Office Platform Advanced Configuration Application Workshop (5S00004K)
- Avaya
Certifications:
ASPS - Avaya IP Office Contact Center
New Age Technologies has been delivering Authorized Training since 1996. We offer Avaya’s full suite of authorized courses including courses pertaining to Aura Messaging, Aura Contact Center, Networking, IP Office Platform, Unified Communications, and more. If you have any questions or can’t seem to find the Avaya class that you are interested in, contact one of our Avaya Training Specialists. Invest in your future today with Avaya training from New Age Technologies.
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COURSE INFORMATION
IP Office Platform Advanced Configuration Application Workshop (5S00004K) Course Overview:
In the IP Office Platform Advanced Configuration Application Workshop course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. You will also have the opportunity to practice customizing and maintaining the IP Office system and using the IP Office advanced applications.
Who Should Attend:
- Avaya associates, partners, resellers, and customers
IP Office Platform Advanced Configuration Application Workshop (5S00004K) Course Prerequisites:
Before attending this course, you must have attended the following:
- IP Office Platform Technical Basic Implementation Workshop (10S00005K)
IP Office Platform Advanced Configuration Application Workshop (5S00004K) Course Objectives:
After successfully completing this course, you will be able to:
- System security and different access levels
- System alarms
- Monitoring and analysis methods using the System Status Application, Monitor, and DTE port
- Using IPOSS and SSL_VPN
- LAN and gatekeeper settings
- IP and voice networking set up
- Dial in and remote access
- Creation and design of a small community network (SCN)
- Mobility and Remote Worker configuration including support for Remote SIP Clients
- Creation of a Voicemail Pro call flow using IVR and Text To Speech actions
- How to install TAPI
- Configuration of Voicemail Pro for Unified Messaging System (UMS)
- Configuration of IMAP services and Exchange for Voicemail Pro
- The installation and configuration of Contact Recorder
- Configuration of Contact Store and recording calls
- Meshed Networking using IP Office SCN
- Configuration of centralized, distributed, and backup Voicemail Pro
IP Office Platform Advanced Configuration Application Workshop (5S00004K) Course Certifications:
- Avaya Support Professional Specialist (ASPS) – Avaya IP Office Contact Center
IP Office Platform Advanced Configuration Application Workshop (5S00004K) Course Outline:
Module 1: Avaya IP Office Trouble Shooting
- Security Administration
- System Alarms
- System Status Application
- Monitoring
- DTE and Reset
Module 2. Best Practices
- Best Practices
- Global Support Calls
- SSL-VPN
- IPOSS
Module 3. Voicemail Pro Advanced Functions
- Text to Speech
- Database and IVR
- Voicemail Campaigns
Module 4. Web Services
- UMS
- IMAP Services
- Exchange 2007
- Avaya Call Recorder
- Contact Store
Module 5. IP and Voice Networking
- LAN and Gatekeeper
- IP and Voice Networking
- Dial in and Remote Access
- Small Community Network
- Remote Worker Support for SIP Clients
- Mobility and Remote Worker
Module 6. Voicemail Pro in a Small Community Network
- Meshed Networking with IPO
- Centralized Voicemail Pro
- Distributed Voicemail Pro
IP Office Platform Advanced Configuration Application Workshop (5S00004K) Course Labs:
- Lab 1: Administer User Rights and Groups in Security Administration
- Lab 2: Use the System Status Application for IP Office Diagnostics
- Lab 3: Use System Monitor to Analyze Events
- Lab 4: Voicemail Pro Installation
- Lab 5: Text to Speech
- Lab 6: Database and IVR
- Lab 7: UMS
- Lab 8: IMAP Services
- Lab 9: Exchange 2007
- Lab 10: Avaya Call Recorder
- Lab 11: Small Community Network
- Lab 12: Centralized Voicemail Pro
- Lab 13: Backup and Distributed Voicemail Pro
