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Microsoft Lync 2013 Depth Support Engineer (55070)
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EXCLUSIVE BENEFIT:
Your course includes a twelve-month subscription to these exclusive benefits:
- 30 days of anytime access to your course labs and lab environment
- 12 months of 24/7 access to mentoring via chat, email, and phone
- 12 months of on-demand access to indexed, searchable recordings of your Online Live class
- 12 months of unlimited retakes of your class
COURSE INFORMATION
Microsoft Lync 2013 Depth Support Engineer (55070) Overview:
Microsoft Lync 2013 Depth Support Engineer hands-on course takes support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013.
This course will teach support engineers to:
- Review Lync Server architecture to support customers with Lync Server service issues
- Use Microsoft and third-party tools available for troubleshooting Lync Server
- Use a variety of tools and resources to troubleshoot real-world scenarios related to:
- Enterprise Voice
- Conferencing
- Application sharing
- IM
- Presence
Microsoft Lync 2013 Depth Support Engineer course can assist you in preparation for Exam 74-338: Lync 2013 Depth Support Engineer.
Who Should Attend:
- IT support consultants and telecommunication support professionals who provide support services for unified communication solutions
- Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer
- Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills
Microsoft Lync 2013 Depth Support Engineer (55070) Prerequisites:
Before attending this course, you must have:
- Attended Core Solutions of Microsoft Lync Server 2013 (20336) and Enterprise Voice and Online Services with Microsoft Lync Server 2013 (20337)
- Core Solutions of Microsoft Lync Server 2013 (exam 70-336) and Enterprise Voice & Online Services with Microsoft Lync Server 2013 (exam 70-337) certifications
- Proficiency in Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
- Knowledge of UC endpoints, including Lync 2013 clients and Lync Phone Edition
- Knowledge of SQL Server
- Knowledge of VoIP technologies including SIP
- Knowledge of formal troubleshooting methodology
- Knowledge of DNS, PKI and Digital Certificates
- A minimum two years’ experience with Microsoft Lync technologies and various deployment and configurations
Microsoft Lync 2013 Depth Support Engineer (55070) Objectives:
After successfully completing this course, you will be able to:
- Effectively troubleshoot the Lync Server system with an understanding of architectural dependencies
- Identify the most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
- Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
- Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
- Troubleshoot web and A/V conferencing for all users
- Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
- Troubleshoot voice call quality and bandwidth issues
- Troubleshoot Lync Server voice applications
- Troubleshoot integration issues with Exchange and SharePoint
- Troubleshoot Lync Server HA / DR issues
Microsoft Lync 2013 Depth Support Engineer (55070) Outline:
Module 1: Reviewing Lync Server 2013 Architecture
- Lync Server 2013 Architecture Dependencies
- Microsoft Supported Architectures
- Name Resolution and Certificates
- Database Management and SQL High Availability
- Advanced Role Based Access Control Assignment
- Module 1 Labs:
- Performing Active Directory Health Checks
- Verifying Lync Service Availability
- Troubleshooting Lync 2013 Dependencies
- Troubleshooting SQL Back End Server Dependencies
- Performing SQL Mirror Failovers
Module 2: Developing a Depth Support Toolkit
- Logging
- Network and Media Traffic Analysis
- Lync Server Control Panel
- Lync Server 2013 Resource Kit and Debugging Tools
- Built-in Server Tools
- SIP Primer
- Module 2 Labs:
- Tool Tutorial
- Provisioning User Accounts
- Tracing Fundamentals
- Event Logs and Synthetic Transactions
Module 3: Troubleshooting Client Authentication, Persistent Chat, and Presence
- Client Issues
- Persistent Chat
- Presence and Address Book Issues
- Archiving Issues
- VDI Issues
- Module 3 Labs:
- Troubleshooting and Resolving Sign-in Issues
- Troubleshooting Presence Issues
- Resolving Address Book Issues
- Resolving Persistent Chat Issues
- Troubleshooting Client Version Policy
Module 4: Troubleshooting Remote Connectivity
- Edge Remote Connectivity
- Federation
- Reverse Proxy
- Mobile Devices
- Port Configuration
- Remote Connectivity Testing
- Module 4 Labs:
- Troubleshooting Edge Configuration
- Using PortQry to Troubleshoot Connectivity Issues
- Troubleshooting Remote Connectivity
- Deploying ARR as a Reverse Proxy for Lync and Exchange
- Troubleshooting Remote Connectivity
- Validating Mobile Client Connectivity with Lync Connectivity Analyzer
Module 5: Troubleshooting Conferencing
- Core Conferencing Modalities
- Configuration of Office Web Apps Server
- Conferencing Life Cycle
- Conferencing Data
- Lync Room System
- Module 5 Labs:
- Troubleshooting Internal Conference Issues
- Identifying Root Causes of Conferencing Issues with Performance Monitor
- Using Lync Monitoring Reports to Troubleshoot Conferencing Problems
- Testing Conferencing Call Flow
Module 6: Troubleshooting Enterprise Voice Configuration Issues
- Enterprise Voice Configuration
- Call Setup and Teardown
- Connection to External Telephony Systems
- Module 6 Labs:
- Identifying Dial Plan Misconfiguration
- Troubleshooting Voice Routing Issues
- Troubleshooting Lync 2013 Trunk Settings for Media Gateways or IP PBXs
- Troubleshooting Inbound/Outbound Call Flow Issues from PSTN
Module 7: Analyzing and Troubleshooting Enterprise Voice Call Quality
- Voice Quality Issues
- UC Devices and Peripherals
- Module 7 Labs:
- Configuring SCOM to Monitor Lync
- Troubleshooting Call Quality Issues
- Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic
- Configuring GPOs and Lync Policy for QoS
Module 8: Analyzing and Troubleshooting Enterprise Voice Applications
- Call Park Service
- Troubleshooting Response Groups
- Announcement Service
- Module 8 Labs:
- Troubleshooting Response Groups
- Troubleshooting Dial-in Conferencing
Module 9: Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency
- Supported Lync Server 2013 High Availability Configurations
- Load Balancing Web Services
- Setting Appropriate Disaster Recovery Expectations
- Module 9 Labs:
- Configuring Lync HA and DR
- Troubleshooting Load Balanced Configurations
- Troubleshooting Voice Resiliency
Module 10: Troubleshooting Exchange and SharePoint Integration
- Exchange 2013 Unified Messaging
- Unified Contacts Store
- Archiving and Compliance
- SharePoint 2013 Site Mailboxes
- SharePoint 2013 eDiscovery
- Module 10 Labs:
- Troubleshooting Voice Mail
- Troubleshooting Auto Attendant
- Implementing an Integrated Lync and Exchange Solution
