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Supporting and Troubleshooting Windows 10 (10982)
New Age Technologies has been delivering Authorized Training since 1996. We offer Microsoft’s full suite of authorized courses including courses pertaining to Troubleshooting Windows 10, SharePoint 2013 Business Intelligence, Programming in HTML5 with JavaScript and CSS3, Microsoft Office, Microsoft Exchange Server, and more. If you have any questions or can’t seem to find the Microsoft class that you are interested in, contact one of our Microsoft Training Specialists. Invest in your future today with Microsoft training from New Age Technologies.
✉ Microsoft Training Specialist | ☏ 502.909.0819
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EXCLUSIVE BENEFIT:
This course includes a twelve-month subscription to these exclusive benefits:
- 12 months of anytime access to your course labs and lab environment
- 12 months of 24/7 access to mentoring via chat, email, and phone
- 12 months of on-demand access to indexed, searchable recordings of your Online Live class
- 12 months of unlimited retakes of your class
COURSE INFORMATION
Supporting and Troubleshooting Windows 10 Course Overview:
In the Supporting and Troubleshooting Windows 10 course, you will learn to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. You will learn how to install and customize Windows 10 operating systems and apps, configure local and remote network connectivity and storage along with how to configure data security, device and network security, and maintain, update, and recover Windows 10.
Who Should Attend:
- IT professionals who administer and support Windows 10 desktops, devices, users, as well as associated network and security resources
- Enterprise Desktop Support Technicians (EDST) who:
- Provide Tier 2 support to users running Windows 10 PCs and devices in medium to large enterprise organizations within a Windows domain environment
- Focus on broad range of technical issues for Windows operations systems, devices, cloud services, applications, networking, and hardware support
- Resolve technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings, and device synchronization
- Provide local and remote network access, access to applications, access to data and printers, authentication, Endpoint security and policy, OS, and data recovery
Supporting and Troubleshooting Windows 10 Course Prerequisites:
Before attending this course, you must have the following:
- Networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and Domain Name System (DNS)
- Microsoft Active Directory Domain Services (AD DS) principles
- Understanding of the Public Key Infrastructure (KPI) components
- Windows Server 2012 R2 fundamentals
- Microsoft Windows Client essentials experience with Windows 10
- Attended Installing and Configuring Windows 10 (20697-1)
- Attended Deploying and Managing Windows 10 Using Enterprise Services (20697-2A)
Supporting and Troubleshooting Windows 10 Course Objectives:
After successfully completing this course, you will be able to:
- Design the processes involved in planning and using a troubleshooting methodology for Windows 10
- Troubleshoot startup issues and operating system services on a Windows 10 PC
- Resolve issues related to hardware devices and device drivers
- Troubleshoot Windows 10 PCs remotely
- Troubleshoot issues related to network connectivity
- Troubleshoot client configuration failures and GPO application issues
- Troubleshoot issues related to user settings
- Troubleshoot remote connectivity issues
- Resolve issues related to accessing resources from computers that are domain-joined
- Resolve issues related to accessing resources from computers that are not domain-joined
- Troubleshoot issues related to application installation and operation
- Recover a PC running Windows 10
Supporting and Troubleshooting Windows 10 Course Outline:
Module 1: Implementing a Troubleshooting Methodology
- Overview of Windows 10
- Introduction to the EDST Job Role
- Overview of the Troubleshooting Steps and Troubleshooting Tools
- Lab 1: Implementing a Troubleshooting Methodology
- Lab 2: Using Troubleshooting Tools for Windows 10
Module 2: Troubleshooting Startup Issues
- Overview of the Windows 10 Startup Recovery Environment
- Troubleshooting Startup Settings
- Troubleshooting Operating System Services Issues
- Recovering BitLocker-Protected Drives
- Lab 3: Troubleshooting Startup Issues
- Lab 4: Recovering BitLocker-Encrypted Drives
Module 3: Troubleshooting Hardware and Device Drivers
- Troubleshooting Device Driver Failures
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Monitoring Reliability
- Configuring the Registry
- Lab 5: Troubleshooting Device Driver Issues
- Lab 6: Troubleshooting Hardware Issues
Module 4: Troubleshooting Remote Computers
- Using Remote Desktop and Remote Assistance
- Remoting with Windows PowerShell
- Lab 7: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
- Lab 8: Troubleshooting Remote Computer by using Windows PowerShell
Module 5: Resolving Network Connectivity Issues
- Determining Network Settings
- Troubleshooting Network Connectivity Issues
- Troubleshooting Name Resolution
- Lab 9: Resolving Network Connectivity Issues
- Lab 10: Resolving Name Resolution Issues
Module 6: Troubleshooting Group Policy
- Overview of Group Policy Application
- Resolving Client Configuration Failures and GPO Application Issues
- Lab 11: Troubleshooting Group Policy Application Issues
- Lab 12: Resolving Group Policy Issues
- Lab 13: Installing and Sharing a Printer
Module 7: Troubleshooting User Settings
- Troubleshooting Sign-in Issues
- Troubleshooting the Application of User Settings
- Lab 14: Troubleshooting Sign-In Problems
- Lab 15: Troubleshooting the Application of User Settings
Module 8: Troubleshooting Remote Connectivity
- Troubleshooting VPN Connectivity Issues
- Troubleshooting DirectAccess
- Lab 16: Troubleshooting VPN Connectivity
- Lab 17: Configuring and Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access within a Domain
- Troubleshooting File Permissions Issues
- Recovering Files Encrypted by EFS
- Troubleshooting Printer Access Issues
- Lab 18: Troubleshooting File Access Issues
- Lab 19: Troubleshooting Access to Encrypted Files
- Lab 20: Troubleshooting Printer Access Issues
Module 10: Troubleshooting Resource Access for Non Domain Member Clients
- Configuring and Troubleshooting Device Registration, Work Folders, and OneDrive Access
- Lab 21: Troubleshooting Resource Access for Clients that are not Domain Members
Module 11: Troubleshooting Applications
- Troubleshooting Desktop App Installation Issues
- Troubleshooting Desktop Apps and Windows Store Apps
- Troubleshooting Access to Company Web Applications
- Lab 22: Troubleshooting Desktop Apps
- Lab 23: Troubleshooting Access to Company Web Applications
Module 12: Maintaining Windows 10
- Managing and Troubleshooting Windows Activation
- Monitoring and Troubleshooting Performance
- Applying Applications and Windows Updates
- Lab 24: Monitoring and Troubleshooting Performance
Module 13: Recovering Data and Operating System
- File Recovery in Windows 10
- Recovering an OS
- Lab 25: Recovering Data
- Lab 26: Provisioning Computer to Comply with Company Standards
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