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Voice Foundations for Cisco Collaboration (VFCC)
New Age Technologies has been delivering Authorized Training since 1996. We offer Cisco’s full suite of authorized courses including SIP Trunk Optimization, Unified Communications Manager, Troubleshooting Cisco IP, Wireless, Cisco Collaboration, Storage Networking and more. If you have any questions or can’t seem to find the Cisco class that you are interested in, contact one of our Cisco Training Specialists. Invest in your future today with Cisco training from New Age Technologies.
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COURSE INFORMATION
Voice Foundations for Cisco Collaboration (VFCC) Course Overview:
The Voice Foundations for Cisco Collaboration (VFCC) course combines elements from standard Cisco courses including CVOICE, CIPT, ICOMM and an introduction to Contact Center courses. The focus of this particular course is implementation of the ’Dial Plan’ across the Voice Gateway and CUCM environment. Heavy emphasis will be placed on Call Routing within the UC environment. Little time will be spent on ’Features’ of the telephony environment (for these topics consider attending CIPT1, CIPT2 or ACUCM). This course is a lab intensive course with lots of hands-on time spent working on the equipment.
This course is also an excellent pre-requisite to attending an advanced Contact Center Course (UCCX, DUCCE, and AUCCE 1 & 2, etc.). You will be better prepared for advanced courses by taking VFCC and will learn more during their time in the advanced Contact Center courses if you first attend a VFCC course or have equivalent experience. This course will address the fundamentals of the Cisco Voice infrastructure including; Voice Gateways, Cisco Unified Communications Manager (CUCM) as well as the Call Signaling protocols and components used between these components (TDM, SIP, H.323, MGCP). The components and protocols discussed in this course are common to both the Contact Center Express and Enterprise environments. The goal of this course is to focus on the myriad of Trunk and Line side connections which will be used in the Contact Center environment – Express or Enterprise.
Who Should Attend:
- New to Voice, but not new to Data or;
- Not new to Voice, but new to Cisco Voice and;
- Need a fundamental knowledge of basic Cisco Voice architecture solutions used in a Unified Communications environment, including anyone who will be working with Contact Center Express or Enterprise.
Voice Foundations for Cisco Collaboration (VFCC) Course Prerequisites:
Before attending this course, you must have the following:
- Working data and/or voice background
- ICND is a highly recommended prerequisite for this course
Voice Foundations for Cisco Collaboration (VFCC) Course Objectives:
After successfully completing this course, you will be able to:
- Effectively configure and utilize Unified CM Device Pools and all the accouterments which accompany them.
- Configure inbound/outbound Trunk functionality on Voice Gateway.
- Configure VoIP functionality on Ingress/Egress Gateways including SIP, H.323 and MGCP.
- Describe which Call Control Protocols are suitable for a given deployment and benefits of each.
- Configure basic SIP Proxy and/or Gatekeeper functionality.
- Configure corresponding Trunk type(s) in Unified CM including SIP, H.323 and MGCP.
- Configure digit manipulation on Voice Gateways and Unified CM.
- Implement telephony class-of-service using Calling Search Spaces and Partitions.
- Implement Media Resources (MOH, XCODE) and deploy using MRG’s and MRGL’s.
- Integrate Unified CM with LDAP.
Voice Foundations for Cisco Collaboration (VFCC) Course Outline:
Module 1: Basic Telephony Overview
- Cisco Contact Center Overview
- PBX functionality
- ACD functionality
- IVR/VRU functionality
- Module 1 Labs: Explore the Lab Environment
Module 2: Unified Communications Manager
- What is a Cluster?
- Server Roles in the Cluster
- Enabling Server Services
- Deployment Models
- Redundancy Deployment
- CCE Resource sizing limitations
- A/D Integration
- Unified CM Navigation, tips and tricks
- Device Pools and all that surround them
- Phones/DN’s
- Using Auto-Registration to your advantage
- Got CCX?
- RTMT Overview
- Diagnostic Framework/RTMT-Analysis Manager for the Contact Center
- Module 2 Labs:
- Lab 1: Initial Unified CM Configuration
- Lab 2: Device Pools and Initial Phone Registration
- Lab 3: Enable DNA, Install RTMT
Module 3: On-Net Calling
- Special Purpose VXML Gateways
- IP vs. TDM Call Control Protocols overview
- SIP vs. H.323 vs. MGCP
- The Role of the IOS Voice Gateway
- CUBE Gateways
- DSP’s for the Gateway
- Voice Cards for the Gateway
- Traditional PSTN Gateways
- Inter-Cluster Trunks
- SCCP
- SAF/CCD
- Module 3 Labs:
- Lab 1: Unified CM Trunking with Intercluster Trunks (ICT’s) and SIP Trunks
- Lab 2: Unified CM Trunking with SIP Proxy
- Lab 3: Service Advertisement Framework – Call Control Discovery (SAF/CCD)
Module 4: Off-Network (PSTN) Calling
- TDM Trunk Considerations
- The Importance of Binding
- Depth with Dial-Peers
- H.323
- Can a Gateway be a Gatekeeper?
- SIP
- MGCP
- Configure SIP Trunk to GW
- Configure H.323 Trunk to GW
- Consolidation of Trunks using Gatekeeper
- Consolidation of Trunks using SIP Proxy
- Configure MGCP
- Module 4 Labs:
- Lab 1: Implement MGCP Gateways
- Lab 2: Configure Digital Voice Interfaces (ISDN PRI T-1) for H.323 and SIP
- Lab 3: Implement H.323
- Lab 4: Implement SIP
Module 5: Advanced Dial Plan Considerations
- Numbering Plan Type Considerations
- Call Control Protocol Considerations
- Modifying the numbering plan in Unified CM
- Modifying the numbering plan on the Gateway
- Voice Translation Rules on Gateway
- Translating Unused DID block in Unified CM
- Route Groups/Route Lists
- What is Telephony Class of Service/Restriction
- Line based CSS Considerations
- TOD routing
- Gateway/Trunk Considerations
- Restrict inbound/outbound access using CSS/Partitions
- What are Media Resources?
- Software/Hardware Media Resources
- MTP’s
- Transcoders
- Conference Bridges
- MOH and MOH server considerations
- Configuring Media Resources
- MRG’s and MRGL’s
- Module 5 Labs:
- Lab 1: Digit Manipulation and Least-Cost-Routing
- Lab 2: Media Resources
- Lab 3: Calling Privileges
Module 6: CTI Deployment Considerations
- Call Control Considerations for CCX/CCE
- Dial-Plan Scale/Summarization with Gatekeeper/SIP Proxy
- QOS/CAC Considerations
- CTI Manager Service
- CTI Route Points
- AXL accounts
- CTI Ports
- Monitoring Contact Center Resources
- What is the Diagnostic Framework (DF)??
- Diagnostic Framework Portico
- Unified System CLI
- Analysis Manager via RTMT
- Module 6 Labs: Active Directory integration via LDAP and Extension Mobility
