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Implementing Cisco Emergency Responder (ICER)
New Age Technologies has been delivering Authorized Training since 1996. We offer Cisco’s full suite of authorized courses including Cisco Emergency Responder, Unified Communications Manager, Troubleshooting Cisco IP, Wireless, Cisco Collaboration, Storage Networking and more. If you have any questions or can’t seem to find the Cisco class that you are interested in, contact one of our Cisco Training Specialists. Invest in your future today with Cisco training from New Age Technologies.
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COURSE INFORMATION
Implementing Cisco Emergency Responder (ICER) Course Overview:
Implementing Cisco Emergency Responder (ICER) v9 course provides you with best practices on how to install, configure, operate and maintain Cisco Emergency Responder (CER) in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.
Implementing Cisco Emergency Responder (ICER) Course Prerequisites:
Before attending this course, you must have the following:
- Understanding of Cisco Unified Communications Manager configuration and operation
Implementing Cisco Emergency Responder (ICER) Course Objectives:
After successfully completing this course, you will be able to:
- E911 architecture and terminology
- CER installation requirements
- How the CER and CUCM systems route E911 calls
- Configure CUCM for integration with CER
- Configure CER for integration with CUCM
- Add and configure ERLs and ELINs
- Configure CER users
- Backup and restore a CER system
Implementing Cisco Emergency Responder (ICER) Course Outline:
- Understanding the Architecture for Emergency Calls
- Introducing CER
- CER
- CER Deployment Models
- What Happens When an Emergency Call Is Made
- Cisco Unified Communications Manager Configuration for CER
- System Interactions During Emergency Calls
- Configuring Cisco Unified Communications Manager Support Components
- Integration of CER with Cisco Unified Communications Manager
- CER Interfaces
- CER Administration Interfaces
- Initial Configuration of CER
- Initial CER Configuration
- Creating ERLs
- Working with EnergyWise
- Using CER with Intrado V9-1-1 Services
- Configuring Users and Role-Based System Access
- Using the CER User Interface
- Working with ALI Records
- Understanding the Disaster Recovery System
Implementing Cisco Emergency Responder (ICER) Course Labs:
- Lab 1: Topology and Deployment
- Lab 2: Cisco Unified Communications Manager Configuration
- Lab 3: Configure IP Phones
- Lab 4: Implement CUCM Configuration for CER Integration
- Lab 5: Integrate CER Configuration for use with Unified Communications Manager
- Lab 6: CER User Administration
- Lab 7: CER Features
- Lab 8: System Backups with the Disaster Recovery System
