The Helpdesk Analyst will join a team responsible for supporting computer hardware issues including iDevices and tablets. This team provides technical support to network, remote access and Microsoft Office applications including email user accounts, application security, email distribution and security groups. The team is also responsible for supporting clinical applications for the hospital division. The Helpdesk Analyst will take 40 to 80 calls per day and track calls in a ticketing system. There are multiple openings and three shifts for this role: 8am to 5pm, 9am to 6pm, and 10am to 7pm. This is a contract through the end of the year that could be extended.
Requirements:
Experience setting up a new user account in AD
Experience setting up email on an iDevice
Able to trouble shoot steps for a user on a WAN, who is unable to connect to a server in a datacenter located across the country
Identifying performance issues with a laptop using an Air card trying to establish a VPN connection with a datacenter, via the internet
Experience with setup of a new DG in AD
Experience with 100% phone support
Preferences:
Knowledge of the 10 Steps of Troubleshooting
ITIL Foundations certification
Use of a ticketing system with CMDB Software
To apply for this job email your details to travis.arkon@newat.com
