IT Security Administrator

The IT Security Administrator will be responsible for the creation, modification and termination of Email and Network access accounts for various applications. This is a contract position through the end of the year that will likely extend into 2017.

Responsibilities Include
Using Enterprise Administrator and security modules of specific applications creates Domain accounts and grants appropriate access to various applications to include email, Meditech and SAP among others.
Modifies or terminates individuals’ access to applications as a consequence of job changes or terminations.
Accepts calls from customers and other support staff through the Automated Call Distribution system and follows up to ensure accurate and timely resolutions are provided.
Uses good judgment in escalating unresolved problems and communicates status to the customer.
Provides after-hours on-call support as scheduled or needed.
Fully documents problems and captures relevant information to enter into the call tracking system.
Assists with monitoring department performance objectives and meets service level standards.

Requirements:
2-3 years of experience in one or more of the following areas: Outlook Administration, Active Directory User Administration, desktop operating systems and utilities, desktop applications software, and electronic mail.
Previous I/S customer support and preferably security administration experience
Ability to resolve 75% of service requests without assistance from Senior Staff members
Competent use of Enterprise Tools used (DRA) to create and manage users, groups, and resources effectively