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Supporting Windows 8.1 (20688)
- Microsoft
Certifications:
Microsoft Certified Solutions Associate (MCSA): Windows 8
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EXCLUSIVE BENEFIT:
This course includes a twelve-month subscription to these exclusive benefits:
- 12 months of anytime access to your course labs and lab environment
- 12 months of 24/7 access to mentoring via chat, email, and phone
- 12 months of on-demand access to indexed, searchable recordings of your Online Live class
- 12 months of unlimited retakes of your class
COURSE INFORMATION
Supporting Windows 8.1 (20688) Overview:
In the Supporting Windows 8.1 course, you will gain the knowledge and skills required to support a Windows 8.1 deployment in a medium and large enterprise environment. You will learn to resolve technical issues by developing a troubleshooting methodology for Windows 8.1.
This course incorporates materials from the Official Microsoft Learning Product 20688 Managing and Maintaining Windows 8 and it can assist you in your preparation for Exam 70-688: Supporting Windows 8.1.
Who Should Attend:
- Experienced information technology (IT) professionals that remotely manage and maintain Windows desktops and devices
- Desktop support technicians and IT consultants who support medium- to large-sized organizations
Supporting Windows 8.1 (20688) Prerequisites:
Before attending this course, you must have the following:
- Two years of experience in the IT field managing and maintaining Windows client operating systems
- Two years of experience performing:
- Windows application installation and support
- Network configuration in Windows
- Windows operating system installation and updates
- Understanding of how Windows client computers integrate with server computers
- Attended Configuring Windows 8.1 (20687)
Supporting Windows 8.1 (20688) Objectives:
After successfully completing this course, you will be able to:
- Troubleshoot startup issues and operating system services on a Windows 8.1 system
- Resolve issues related to hardware devices and device drivers
- Troubleshoot computers remotely
- Troubleshoot issues related to network connectivity
- Troubleshoot client configuration failures and GPO application issues
- Troubleshoot issues related to user settings
- Troubleshoot remote connectivity issues
- Resolve issues related to accessing resources from computers that are domain-joined
- Resolve issues related to accessing resources from computers that are not domain-joined
- Troubleshoot issues related to application installation and operation
- Maintain Windows 8.1 following deployment
- Design and implement extranet connectivity for Windows 8
- Recover a computer running Windows 8.1
Supporting Windows 8.1 (20688) Outline:
Module 1: Introduction to Troubleshooting Windows 8.1
- Common Windows 8.1 Troubleshooting Scenarios
- Overview of Windows 8.1 Architecture
- Overview of Troubleshooting Steps
- Module Lab 1: Troubleshooting Windows 8.1
- Developing a Plan of Action
Module 2: Troubleshooting Computer Startup
- Overview of the Windows 8.1 Startup Recovery Environment
- Optimizing and Troubleshooting Startup Settings
- Troubleshooting Operating System Services Issues
- Recovering BitLocker-Protected Drives
- Lab 2a: Troubleshoot a Startup Failure
- Resolving a startup problem (1)
- Resolving a Startup Problem (2)
- Lab 2b: Troubleshoot a Startup Failure
- Recovering a BitLocker Encrypted Drive
- Creating New BitLocker Keys
- Recover BitLocker-protected drives
Module 3: Troubleshooting Hardware and Device Drivers
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Troubleshooting Device Driver Failures
- Monitoring Reliability
- Configuring the Registry
- Lab 3: Resolving Hardware Device and Device Driver Issues
- Resolving Hardware Issues
- Configuring Group Policy to Control Device Installation
Module 4: Remote Troubleshooting
- Using Remote Desktop
- Using Remote Assistance
- Remoting with Windows PowerShell
- Lab 4: Troubleshooting a Remote Computer
- Using Remote Desktop
- Using Remote Assistance
- Using Windows PowerShell Remoting
Module 5: Troubleshooting Network Connectivity Issues
- Determining Network Settings
- Troubleshooting Network Connectivity Issues
- Lab 5: Troubleshooting Network Connections
- Troubleshooting a Network Problem (1)
- Troubleshooting a Network Problem (2)
- Troubleshooting a Wireless Network
Module 6: Troubleshooting Group Policy
- Overview of Group Policy Application
- Resolving Client Configuration Failures and GPO Application Issues
- Lab 6: Troubleshooting the Application of GPOs
- Resolving Group Policy Application (1)
- Resolving Group Policy Object Application (2)
Module 7: Troubleshooting User Settings
- Troubleshooting Sign In Issues
- Troubleshooting User Profiles
- Troubleshooting Folder Redirection
- Troubleshooting USMT
- Lab 7a: Resolving Sign In Problems
- Resolving Sign In Problem (1)
- Resolving Sign In Problem (2)
- Lab 7b : Resolving Folder Redirection Problems
- Resolving Folder Redirection Problem (1)
Module 8: Troubleshooting Remote Connectivity
- Troubleshooting VPN Connectivity Issues
- Troubleshooting NAP Issues
- Troubleshooting DirectAccess Issues
- Lab 8a: Troubleshooting DHCP NAP Enforcement
- Troubleshooting NAP
- Lab 8b: Troubleshooting DirectAccess
- Configuring DirectAccess
- Troubleshooting DirectAccess Client-Side Settings
Module 9: Troubleshooting Resource Access within a Domain
- Troubleshooting File Access Issues
- Troubleshooting File Permissions Issues
- Troubleshooting Printer Access Issues
- Lab 9: Troubleshooting Resource Access
- Resolving a File Permissions Issue
Module 10: Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients
- Configuring and Troubleshooting Workplace Join
- Configuring and Troubleshooting Work Folders
- Configuring and Troubleshooting SkyDrive Access
- Lab 10a: Configuring and Troubleshooting Workplace Join
- Configuring Workplace Join
- Lab 10b: Configuring Work Folders
- Configuring Work Folders
Module 11: Troubleshooting Applications
- Troubleshooting Application Installation Issues
- Troubleshooting Desktop Apps
- Troubleshooting Windows Store Apps
- Troubleshooting Internet Explorer
- Troubleshooting Client Hyper-V
- Lab 11a: Troubleshooting Desktop Apps
- Troubleshooting AppLocker Policy Application
- Troubleshooting Application Startup
- Lab 11b: Troubleshooting Internet Explorer Issues
- Resolving an Internet Explorer Issue
Module 12: Maintaining Windows 8.1
- Troubleshoot Windows Activation Issues
- Monitoring and Configuring Performance Options in Windows 8.1
- Protecting Windows 8.1 from Malware and Viruses
- Applying Application and Windows Updates
- Lab 12: Identifying Performance Problems
- Troubleshooting a Performance Problem
Module 13: Recovering Windows 8.1
- Restoring Files in Windows 8.1
- Recovery Options in Windows 8.1
- Lab 13a: Recovering Files
- Recovering Files on Windows 8.1
- Lab 13b: Recovering a Windows 8.1 Computer (2)
- Recovering a Windows 8.1 Computer
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