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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)
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COURSE INFORMATION
Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) Course Overview:
Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) course that enables you to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager and UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.
CTCOLLAB labs provide you with a deep practical understanding of how to troubleshoot a multitude of issues with:
- Gateway and endpoint registration
- LDAP integration
- On-net single and multisite calling
- Off-net calling
- ILS and GPDR
- General mobility issues
- Device
- Extension and Cisco Unified Mobility
- Cisco TMS, transcoder, and issues with audio and video conferencing
Who Should Attend:
- Network administrators and network engineers
- CCNP Collaboration candidates
- Systems engineers
Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) Course Certifications:
- Cisco Certified Network Professional Collaboration (CCNP)
Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) Course Prerequisites:
Before attending this course, you must have the following:
- Working knowledge of converged voice, video, and data networks
- Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
- Ability to configure and operate Cisco routers and switches
- Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments
Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) Course Objectives:
After successfully completing this course, you will be able to:
- Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
- Troubleshoot issues that relate to Cisco Unified Communications Manager
- Troubleshoot issues that relate to Cisco VCS
- Troubleshoot call setup issues
- Troubleshoot ILS and GDPR issues
- Troubleshoot Cisco Unified Communications Manger mobility features
- Troubleshoot issues that relate to Cisco TelePresence Management Suite
- Troubleshoot media resource and voice quality issues
Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) Course Outline:
- Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions
- Module 2: Cisco Unified Communications Manager Troubleshooting
- Module 3: Cisco VCS Control and VCS Expressway Troubleshooting
- Module 4: Call Setup Issues
- Module 5: ILS and GDPR Issues
- Module 6: Cisco Unified Communications Manager Mobility Features
- Module 7: Cisco TelePresence Management Suite Issues
- Module 8: Voice Quality and Media Resources Issues
Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) Course Labs:
- Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
- Lab 2: Troubleshooting LDAP Integration Issues
- Lab 3: Troubleshooting Endpoint Registration Issues
- Lab 4: Troubleshooting LDAP Integration Issues
- Lab 6: Troubleshooting On-Net Multisite Calling Issues
- Lab 7: Troubleshooting Off-Net Calling Issues
- Lab 8: Troubleshooting ILS and GPDR
- Lab 9: Troubleshooting Device Mobility Issues
- Lab 10: Troubleshooting Extension Mobility Issues
- Lab 11: Troubleshooting Cisco Unified Mobility Issues
- Lab 12: Troubleshooting Cisco TMS Issues
- Lab 13: Troubleshoot Transcoder Issues
- Lab 13: Troubleshoot Transcoder Issues
- Lab 14: Troubleshooting Issues with Audio and Video Conferences
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